Consulting Services

Mystery Shopping Consulting Services

Imyst, Inc. strives to provide clients with the most comprehensive mystery shopping programs available. Our job does not end when we present you with the data collected during your mystery shopping program. We go beyond other mystery shopping companies by helping you understand and implement your results to improve and maintain your business through competitive benchmarking, loss prevention programs, employee and associate incentive programs, and overall customer experience management.

Once our shoppers have completed their evaluations, and their reports are entered, our advanced data analysis software allows for an impressive array of numbers and figures. It is our role to help you understand this data, and more importantly, use this information to your advantage.

We can help you target under-performing stores using our trending capabilities, and then help you to monitor improvements through more detailed and frequent evaluations, or structure and implement bonus programs with particular focus areas, to reward over-performing stores and promote superior customer service. Whatever your particular needs, our years of mystery shopping and consulting experience allow us to provide you with not only the highest quality mystery shopping reports possible, but also the ability to capitalize on this wealth of information to dramatically improve your customer service.

Market Research Consulting Services

We offer a wide range of market research services tailored to each client’s particular needs. Superior programs such as online surveys, data sourcing, interviews, focus groups, panel studies, product concept testing, and satisfaction studies are used to obtain the vital information you need.

Helping you implement these results, however, is what sets Imyst, Inc. ahead of its competition. Our talented staff, composed of professionals ranging from researchers to statisticians, works with you to develop programs and implement changes based on the information collected. We help you translate your results into a set of strategies and actions that will build powerful brands and enhance customer satisfaction.

Imyst, Inc. has helped many clients gather the information they need and use it to make more informed business decisions. Our programmers have implemented changes, improvements, additions, and even entire websites for clients who needed to improve their Internet presence. Also, we were able to dramatically increase revenue for clients by improving customer satisfaction in particular areas and increasing awareness of consumers’ demands. Regardless of your needs, Imyst, Inc. will provide your company with the quality market research it requires, and the expertise to maximize the usefulness of the information collected.

For Additional Information

If you would like to have an Imyst representative contact you, or would like to request a detailed quote for a customized program that meets your specific needs, please fill out a brief form and send us a contact request by clicking here.

An Imyst representative will then respond to your request and contact you at your convenience.