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Dealership Mystery Shopping

Imyst provides automotive and dealership mystery shopping services to clients ranging from global manufacturers to small dealership groups. We target dealership sales processes, allowing for a top down analysis of employee performance including greeting, interview, vehicle demonstration, test drive, closing, manager interaction, and customer follow-up. Service evaluations are also conducted to ensure that repair quotes, timing, quality, and performance are optimized. Further, each dealership mystery shopping program is completely customized to the client’s needs so that training and employee reward programs can be incorporated seamlessly. Using only experienced and knowledgeable automotive mystery shoppers, industry leading report editing and verification, and customized reporting and analysis, our clients are guaranteed the invaluable information necessary to meet their demanding customer service goals.

If you would like to have an Imyst representative contact you regarding our automotive mystery shopping programs, please fill out a brief form and send us a contact request by clicking here.


 
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