Our movie theater mystery shopping programs offer clients the essential feedback necessary to ensure that their customers are receiving an experience that will keep them coming back.
We create custom programs and questionnaires that are tailored to your unique needs to target all areas of customer interaction. Our experienced mystery shoppers provide feedback on the exterior and interior condition of your theaters, box office interaction, ID checks, concessions and up-selling, ticket taking, patron counts, film quality, trailers and advertisements, and manager presence. The information is quickly provided to you online through your unique and secure Imyst account so that you can immediately address problem areas or reward employees for doing well. Ultimately, our custom theatre mystery shopping programs will allow you to provide your customers with the highest level of customer service possible.
Tell us about your company so that we may provide a detailed proposal.