Our hotel mystery shopping programs provide clients with the ability to effectively monitor all areas of customer interaction.
From the reservation process, to valet, check-in, bell services, room condition, spa and fitness amenities, room service, and checkout, our trained mystery shoppers provide a detailed overview of their entire experience. Digital images of all areas of the room, images of room service orders and itemized bill, and audio recordings of the reservation process, coupled with detailed custom evaluations allow you to truly understand what your staff is doing right and what areas are in need of attention. Whether you are looking to adhere to AAA Diamond Ratings or corporate standards Imyst delivers proven results.
Tell us about your company so that we may provide a detailed proposal for your hotel mystery shopping program.