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Telephone Mystery Shopping

Whether your employees are setting appointments, making sales calls, answering questions, or handling returns or complaints our telephone mystery shopping programs offer you the essential feedback you need to ensure your employees are conducting each and every phone call appropriately. With hundreds of thousands of mystery shoppers throughout North America, we have the ability to use only local mystery shoppers to conduct telephone evaluations to guarantee a recognizable area code, dialect, and regional familiarity.

We also offer audio recorded telephone evaluations as needed by the client to compliment a customizable phone and/or onsite report, which serves as an invaluable training tool for your employees. Also, reports are made available to the client within 48 hours of being conducted, so that you can instantly address problem areas or reward employees for doing things the right way. Ultimately, our telephone mystery shopping services guarantee that your employees are treating each and every customer exactly the way that you expect and demand.

If you would like to have an Imyst representative contact you, please fill out a brief form and send us a contact request by clicking here.


 
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