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Audio Recorded Mystery Shopping

Audio recorded mystery shopping programs are an invaluable tool to proactively ensure your agents are adhering to company standards and doing everything correctly to market your communities. From the telephone appointment process, to the audio recorded walk through, to closing and follow-up, our audio recorded mystery shopping solutions allow you to capture exactly what your agents are doing correctly and where they need improvement. Whether your concern is with discriminatory practices, lack of amenity descriptions, or failure to follow-up with prospective tenants, we can help your organization provide the highest level of customer service to each customer.

If you would like to have an Imyst representative contact you, please fill out a brief form and send us a contact request by clicking here.

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